CUSTOMER SERVICE EXCELLENCE
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it. ~ Peter Drucker
The question is not (or should not be) whether to improve your organization's service standard, but how. Everest Associates, through its highly effective facilitated development consulting, coaching and training process, helps you develop customer focused service throughout your organization. We help you build the attitudes and behaviors that customers-- both internal and external-- will remember and rave about.
When all employees are genuinely and enthusiastically positive about their work experience, and see themselves as valued leaders integral to the success of the whole organization, they not only will provide authentically high customer service, but they also automatically become key associate members of your sales or development staff.
Investing in building these skills pays off on the bottom line for both nonprofits and businesses by dramatically influencing stakeholder behavior through a dynamic, results-oriented process.
When all employees are genuinely and enthusiastically positive about their work experience, and see themselves as valued leaders integral to the success of the whole organization, they not only will provide authentically high customer service, but they also automatically become key associate members of your sales or development staff.
Investing in building these skills pays off on the bottom line for both nonprofits and businesses by dramatically influencing stakeholder behavior through a dynamic, results-oriented process.
